#14 , 10 jul 2019 18:43
gezien de vele reactie's dat het volgende keer misschien slechter zal aflopen, dit is de 2de maal dat ik een probleem heb bij een aankoop via ebay. Ook via andere kanalen kon ik gebruik maken van de paypal bescherming, en ik moet benadrukken dat paypal zeer correct handelt in geval van problemen, veroorzaakt door koper en/of verkoper; Ik betaal met paypal altijd in volle vertrouwen. Hier is het antwoord dat ik van ebay heb mogen ontvangen. Wat ze doen met de "tegenpartij" maakt deel uit van de privacy, dat word uiteraard niet meegedeeld. Bedankt in ieder geval alweer voor de vele goede respons.
I understand that you have received the refund by contacting PayPal. I can learn that the seller is not responding to your messages. I also understand that the payment of the item is shown as pending in your account and you are not happy with this. Please do not worry; I am here to guide you.
Griet, I have checked the details carefully and found that item is shown as “overdue payment” in your account. In this case, I would like to share that eBay system shows the transactions as unpaid when the refund is made, without filing a cancel transaction request. In this case, as the seller is not responding to your message and you have received a refund so it will be shown as unpaid in the purchase history section in your account.
Regarding contacting the seller, I would like to inform you that we have already contacted the seller and requested them to contact you as conveyed in the previous email from us. In this situation, as the seller is not responding so I would simply suggest you to ignore this transaction. This transaction will not affect your account negatively. You can consider it as canceled and ignore the purchase notification shown in your account. Rest assured; you need not worry.
I am optimistic that I have answered your concern clearly.
I am pleased to be of assistance. Have a good time on eBay! Please contact us again, if you need any additional help.
Kind regards,